I don't order on-line very often, mostly because I feel like I am taking a chance. A chance that I won't like the fit or color or cut of the item I am ordering, not to mention the high cost of shipping.
But I also can't pass up a great deal. I'm sure I'm not the only one who gets e-mails in their inbox several times throughout the day describing free shipping and new markdowns. This week, it was an offer for free shipping on any order. A deal that reeled me in, and therefore, what led me to placing my first order on Land's End Canvas.
Recently, Land's End started a new line called Canvas , that to me seems like their J. Crew version of clothing. I am assuming, with the hope of reaching my generation, because let's be honest, my parents and in-laws have their fair share of Land's End duds and they just don't fit my style!
I was quite happy with my bathing suit purchase (that I might add was on super clearance). But what sold me was this handwritten letter that I received in the mail today.
The letter thanked me for my purchase and reminded me about Land's End guarantee, giving me an e-mail address of my new best friend (a customer care specialist!) at Land's End.
Being ever cynical, I thought for sure it was one of those mass produced printed letters, but nope...I even spit tested it. Do you see the smear on the "e" in Guaranteed?
So thank you, Land's End Canvas for your extra special touch at making my buying experience a delightful one. We will be in touch soon!