tag:blogger.com,1999:blog-4110077978481953569.post7618465506660780363..comments2024-03-29T04:36:18.806-07:00Comments on Rachel Teodoro: My thoughts on customer service, things we wish we could tell the people behind the cash registerAdThrive-RachelTeodorohttp://www.blogger.com/profile/11152535116688496759noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-4110077978481953569.post-82265875791316804082013-11-07T04:15:55.114-08:002013-11-07T04:15:55.114-08:00This comment has been removed by a blog administrator.rosihttps://www.blogger.com/profile/18053655623072550249noreply@blogger.comtag:blogger.com,1999:blog-4110077978481953569.post-45711262388039801062013-11-03T03:50:11.884-08:002013-11-03T03:50:11.884-08:00In college, I worked at a McDonald's drive-thr...In college, I worked at a McDonald's drive-thru window for one semester. I was taught a simple courtesy that I still look for in every cashier I come to.<br /><br />If I'm paying with cash and I have change due to me, put the coins in my hand first, then the bills on top. For whatever reason, almost everyone puts the coins on top. But that makes it difficult to control them, as I have to remove them to do anything with the bills, and they have a tendency to drop, roll and otherwise scatter. Put the coins in the palm of my hand and then I can grasp them (keeping control over them) while while folding the bills. Voila la! No runaway change!Tara R. Alemanyhttps://www.blogger.com/profile/06828492349728639684noreply@blogger.comtag:blogger.com,1999:blog-4110077978481953569.post-5511461195120439402013-11-01T15:52:30.729-07:002013-11-01T15:52:30.729-07:00I have said no to the "Did you find everythin...I have said no to the "Did you find everything okay?" question at Meijer and the cashier asked me what it was and when I told her that they were completely out of stock of the thing I wanted, when I usually buy three at a time, she called over a manager who then wrote me a rain check for the item.<br /><br />I've also said no at Costco and then they got an employee to check the computer to find out when they would have more.Anonymoushttps://www.blogger.com/profile/08683878106115761286noreply@blogger.comtag:blogger.com,1999:blog-4110077978481953569.post-55350733913377504752013-11-01T14:55:31.405-07:002013-11-01T14:55:31.405-07:00I hate those conversations about their drunk weeke...I hate those conversations about their drunk weekends by employees. As a former manager in retail, I tried to break it up whenever I saw it happen. <br />Going along with the answering phone (which if they have to, please say "hello... please hold"), don't chit chat with your fellow employee while you are ringing me out. Pay attention to what you are doing because I hate waiting for you to call your manager to fix your problem because you weren't paying attention. <br />From the employee side, if I am the only one working that night please understand and be patient where there are 10 customers in the store. I really am trying hard to answer all your questions and help each one of you. And it is not my fault if you didn't return the item when you should have (last year!), we don't carry it anymore and is company policy that I can't take it back. I have horror stories from my retail days, haha. <br /> Carolynhttps://www.blogger.com/profile/15191018277620635081noreply@blogger.comtag:blogger.com,1999:blog-4110077978481953569.post-7907848994126743842013-11-01T13:13:24.645-07:002013-11-01T13:13:24.645-07:00The only store that I don't mind them asking i...The only store that I don't mind them asking if I found everything is Publix. It's a grocery store chain in the south and they are known for their outstanding service. They will leave whatever they are doing to walk across the store to help you get to something (and they know where it is!!). Whenever they ask how I am or if they can help me find something, they are very genuine. This wasn't supposed to be an ode to Publix, but it is the only chain I would give 5 stars to on service.Laurenhttps://www.blogger.com/profile/11306234153516518132noreply@blogger.comtag:blogger.com,1999:blog-4110077978481953569.post-43670558494708669162013-11-01T12:32:35.026-07:002013-11-01T12:32:35.026-07:00I hate when they ask me if I found everything ok. ...I hate when they ask me if I found everything ok. I've always wondered what would happen if I said no.Dara @ Not In Jerseyhttps://www.blogger.com/profile/16004533157267233128noreply@blogger.com